Delivery


Delivery

Shipping Info

In most cases, your order is shipped directly from the Ease Adventure warehouse via Poslaju, JMT Express or any other reputable courier service.

Same Day Shipping*

In most cases we are able to ship the same day (Monday - Friday), provided the order is placed before 3.00pm (GMT +08.00). We cannot guarantee this but make every efforts to do so.

Same day shipping doesn't apply to:

  • Orders placed on Saturdays, Sundays, or holidays.
  • Orders for large props or Special Order items.

How are shipping and handling charges determined?

Shipping and handling rates are RM6 for West Malaysia and RM10 for Ease Malaysia. Free shipping available for selected items with a promotion and will be clearly indicated on the product posting.

Please Note:

  • In all domestic shipping options, Business Days are weekdays, Monday-Friday, excluding Saturday, Sunday and holidays.
  • Domestic shipment (Within Malaysia): Shipping may take 1-2 business days from the date of shipment.

Damages & Missing Items

If you have received an item that has been damaged or have missing items from your order, contact us by phone at 04-2836188 or email within 3 business days of receipt. Keep all items, boxes, and packing material shipped to you for inspection. For damages, you will need to provide us a description and photos of the damage to the item as well as the condition of any packaging via email. In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy.

For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items are shipped inside other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered.

How to arrange for self collect item?

Ease Adventure warehouse is located at Jelutong, Malaysia. Appointment with Ease Adventure must be made at least 1 business days prior collection.

Out-of-Stock Products

We take every measure to ensure that the products we offer are in stock. However, from time-to-time we may sell out situation for a particular item. If the item you ordered is out of stock, we will notify you within one business day of your order.

If you have any concerns, questions or comments, please contact us at:

team@easeadventure.com